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My Versa 2 fell apart

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‎05-05-2021 13:48 - last edited on ‎05-05-2021 18:26 by Fitbit Moderator

‎05-05-2021 13:48 - last edited on ‎05-05-2021 18:26 by Fitbit Moderator

My Versa just fell apart! The plastic around the face came out and the black face just opened up.???

 

Moderator edit: updated subject for clarity

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‎05-05-2021 18:26

‎05-05-2021 18:26

Welcome to the Fitbit Community, @Paulata.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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