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My Versa 2 goes blank after a swim

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‎02-18-2020 04:53 - last edited on ‎03-11-2020 14:51 by Fitbit Moderator

‎02-18-2020 04:53 - last edited on ‎03-11-2020 14:51 by Fitbit Moderator

My versa has stopped working after about 18 months. It happens when I swim with it which I do regularly. It just goes blank after a swim until it dries out but then I have lost any data. My husband’s is also now playing up. Is this a common fault?

 

Moderator edit: updated subject for clarity

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‎03-11-2020 14:50

‎03-11-2020 14:50

Welcome to the Fitbit Community 

 

I'm sorry to hear that your Fitbit Versa 2 stopped working after a swim session. Thank you for the information provided and for the feedback.

 

You should be able to wear your Versa 2 in a lake, pool, or ocean (up to 50 meters) without any problem. I would like to clarify it is not common experiencing difficulties after swimming with this device. 

 

If you haven't done it already, please perform a restart by following the steps on this article.

 

Please don't hesitate to contact us back if you have any question.

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