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My Versa 2 got wet and it won't turn on

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‎04-03-2021 11:54 - last edited on ‎04-04-2021 17:04 by Fitbit Moderator

‎04-03-2021 11:54 - last edited on ‎04-04-2021 17:04 by Fitbit Moderator

I was on my honeymoon last week and my Versa 2 got wet in the ocean. (I was just splashing in the waves). Since it's supposed to be waterproof does fitbit replace? I got the watch Feb 2020. I do not have a warranty plan on it, however this is the first time I've ever got it wet and it broke right away. Since it's supposed to be waterproof I'm thinking someone can help? I tried putting it in rice for 24 hours and it still won't turn on.  😭

 

Moderator edit: updated subject for clarity

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‎04-04-2021 17:04

‎04-04-2021 17:04

Welcome to the Fitbit Community, @Caseywest1.

 

Congratulations on your wedding. 🙂

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

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