My Versa 2 has a black screen after update

[Jnbragg]

Sometime around May-with one of the latest updates-since now my watch won’t connect/hold a charge/change screen-my watch face stopped working.

it’s in a state of permanent update (faint black screen with lines) no amount of turning it off helps reset the watch or letting the battery die for a day helps recharge the screen to anything other than faint black with lines.

this seems to be a recurring theme: once a newer model is launched updates to the older models aren’t as important so older models act up for a new purchase.

slightly frustrated when I’ve been a Fitbit owner since 2012 or so and my watches work great until just past the year warranty period before it’s time for a new one because a software update fires the insides.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Jnbragg.

Thanks for being part of Fitbit for such a long time.

I'm sorry to hear that your Fitbit Versa 2 is not working properly. Thank you for trying to resolve the issue before contacting us.

Our team is working constantly to improve our products and services. Your feedback is highly appreciated.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thanks for your patience while dealing with this situation.

If you have any question, please let us know.