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My Versa 2 has a black screen

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‎02-19-2021 13:11 - last edited on ‎02-21-2021 17:46 by Fitbit Moderator

‎02-19-2021 13:11 - last edited on ‎02-21-2021 17:46 by Fitbit Moderator

My Versa 2 stopped to work 2 days ago. The day before I was swimming in it. Now it is not possible to turn it on, it is black screen. After recharging, battery is empty after 4 - 5 hours.

 

Moderator edit: updated subject for clarity

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‎02-21-2021 17:45

‎02-21-2021 17:45

Welcome to the Fitbit Community @Ewa1511.

 

Thank you for the information provided.

 

In this case, if you haven't done it already please follow the troubleshooting steps in this article.

 

Hope this helps.

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