My Versa 2 has a black screen

[Mstrishia]

So you upgrade the Fitbit Versa 2 and it stopped showing anything no heart rate no steps no sleep and now the screen is black what's up with you guys you're blowing it I love my watch and I would like it to work I would like it to work yesterday so please fix whatever problem the new upgrade caused

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Mstrishia.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2.

Please restart your watch by following these instructions. In addition, you can try changing the clock face by following these instructions.

Whether the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.

[Mstrishia]

I have tried restarting it I can't even see the clock face it's black
there's nothing there before that it wasn't registering anything it's your
upgrade

[Xeonic-Ice]

My Versa 2 also just started displaying a black screen. Force rebooting briefly shows the fitbit logo and then it returns to black. I can feel the notifications vibration and it's still syncing, but the screen is always black. I believe the latest update broke the Versa 2, as in, mine was fine until the app updated. This is definitely a software issue and I'm appalled that it made it through any sort of quality control. This will be my last fitbit product.

[Mstrishia]

Yeah I'm pretty upset about it my son gave me this for Christmas so I
haven't really had it all that long and I really really loved it but they
got to fix it or send me a new one they should do the same for you I am so
disappointed and I really do miss my Fitbit can't afford to buy a new one

[EdsonFitbit]

Welcome to the Fitbit Community, @Xeonic-Ice.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

Our team is working constantly to improve our products and services. Your feedback is highly appreciated.

I would recommend getting in touch with Customer Support. You can chat with us online or give us a call. For more information, please click here.

Thanks for your comments, @Mstrishia.

Feel free to contact us at any time.