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My Versa 2 has a black screen

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‎07-25-2021 07:08 - last edited on ‎07-25-2021 16:36 by Fitbit Moderator

‎07-25-2021 07:08 - last edited on ‎07-25-2021 16:36 by Fitbit Moderator

I’m so upset! I read the directions online and confirmed I could swim in it, swam 30 minutes and it’s done. Screen is black, won’t turn on or reset even after air drying. I’m not sure if it’s been a year bc I ordered it on a Walmart pickup order. I would have to go through hundreds of orders online to try to find a receipt. So disappointed. I have heart issues post covid and this was my #1 resource in working with my doctors and providing data. Swimming is my current PT and doc suggested Friday that we see what my heart was doing during that activity. Confirmed watch was swim ready & went for it. I guess I’ll be converting to Apple Watch after being a long time fit bit user

 

Moderator edit: all-caps

Moderator edit: updated subject for clarity

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‎07-25-2021 16:35

‎07-25-2021 16:35

Welcome to the Fitbit Community, @Heathernk.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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