My Versa 2 has a green flickering screen

[Beck82]

Today my versa 2 has suddenly gone from working absolutely fine yo now having a green flickering screen or black screen. I have tried to restart the device but that's not worked. I'm lost without it can anyone help please.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Beck82.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[SunsetRunner]

What was the resolution? Mine did the very exact same thing today. Working fine and then I have a green glitchy screen. I'm going to get on the treadmill and see if it is still tracking. I've turned it off and on several times. Nothing.

[Beck82]

Hi I contacted fitbit and they are sending a replacement. As it can nit be fixed. 

[SunsetRunner]

Thank you, I will call them tomorrow. I'll have to be creative with logging for the next few days I guess.

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @SunsetRunner.

According to our records, Customer Support is currently providing assistance to your case via email. For more information please check your inbox.

See you around.