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My Versa 2 has an exclamation mark

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‎06-21-2021 04:04 - last edited on ‎06-21-2021 17:29 by Fitbit Moderator

‎06-21-2021 04:04 - last edited on ‎06-21-2021 17:29 by Fitbit Moderator

Hi! My versa 2 has an exclamation mark & I cannot switch it on….been on charge for hours & still not working 😫😫😫

 

Moderator edit: updated subject for clarity

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‎06-21-2021 17:28 - edited ‎06-21-2021 17:30

‎06-21-2021 17:28 - edited ‎06-21-2021 17:30

Welcome to the Fitbit Community, @KCarter.1979.

 

Thank you for the information provided.

 

If you haven't done it already, please restart your Fitbit Versa 2 by following these instructions.

 

In addition, you can try to set it up as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1624321828122.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Whether this doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

If you have any question, please let us know.

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