My Versa 2 has been recording steps not taken

[Jax84]

My fitbit has been recording steps not taken and it's very frustrating I've done everything from factory resetting to deleting the app and turning off mobil track I'm very frustrated I've deleted all my data from every day except today and I already have 19,404 steps and I know that's not the case please help.. I'm ready to return it and get my money back..

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Jax84.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2.

If your Fitbit Versa 2 was placed on a surface near an electrical appliance that issues vibrations, your watch might have recorded them as steps. I would recommend putting your watch on a different place and see if the issue gets resolved. If necessary, you can negate the extra data by following the instructions in this article in the menu "How do I delete steps and floors in the Fitbit app?".

If you have any question, please let us know.

[MMMMcT]

Same here.  I’m sitting at my desk working and my Versa gives me a message of how I made my step goal for the hour as if I’ve been walking.  Totally counts every arm movement as a step.  So disappointing. 

[EdsonFitbit]

Welcome to the Fitbit Community, @MMMMcT.

Your Fitbit Versa 2 may register extra steps on different situations. For more information, I would recommend visiting this article and open the menu "Why does my Fitbit device count extra steps?". 

Please be aware the dominant wrist setting decreases the sensitivity of step counting and should reduce any over counting of steps when your body is not moving. Your dominant hand is the one you use for writing and eating. You can find this feature if you go to the online Dashboard at fitbit.com > click the gear icon upper in the right side corner > Settings > Devices > Versa 2 > Wrist.

See you around.