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My Versa 2 has connectivity and battery issues

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‎09-18-2020 19:09 - last edited on ‎09-19-2020 05:53 by Fitbit Moderator

‎09-18-2020 19:09 - last edited on ‎09-19-2020 05:53 by Fitbit Moderator

I went to go update my Fitbit versa two and it’s not letting me —batteries Going down in a couple hours versus days and will not connect to bluetooth regularly —I have restarted both disconnected and reconnected Bluetooth forgot the device -tried everything —please help! 

 

 

Moderator Edit: Clarified subject

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‎09-19-2020 06:19 - edited ‎10-10-2023 16:58

‎09-19-2020 06:19 - edited ‎10-10-2023 16:58

Hi there @Plang79, welcome to the Community Forums. I'm sorry to hear about the battery and connectivity issues you've been having with your Versa 2, I totally understand where your concern is coming from. Thanks for the details provided in your post and for your time and efforts in troubleshooting the issues prior to posting here.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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