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My Versa 2 has stopped giving me a sleep score

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‎02-28-2021 00:23 - last edited on ‎02-28-2021 18:19 by Fitbit Moderator

‎02-28-2021 00:23 - last edited on ‎02-28-2021 18:19 by Fitbit Moderator

My versa 2 is showing my sleep data but has stopped giving me a sleep score and full breakdown.  It did once (I’ve only had it a week) but then nothing. I’ve tried logging out and checked all my settings but can’t find a reason why it has stopped. 

 

Moderator edit: updated subject for clarity

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‎02-28-2021 18:19

‎02-28-2021 18:19

Welcome to the Fitbit Community @GailB1702.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

Please note that you must see sleep stages to see Sleep Score. There are some factors that can affect sleep stages. Please visit this article, open the menu "Why don't I see sleep stages today?" and follow the instructions.

 

In addition, you can restart your watch by following these steps.

 

Hope this helps.

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