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My Versa 2 has stopped recording sleep score and only GPS logged runs cut out

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‎05-11-2023 23:10

‎05-11-2023 23:10

Hi, can you please help? 

My Versa 2 has stopped recording a sleep score. It is a feature that I rather like and I don't understand why it has stopped recording it. Once in a blue moon, it will record it but there is no rhyme or reason. 

Also I have noticed that when I run my phone and have a GPS tracked run it only partially records the run and skips parts. 

What is going on? I love my Versa and would like it to work as it did before!

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‎05-12-2023 12:14 - last edited on ‎07-24-2023 07:48 by Fitbit Moderator

‎05-12-2023 12:14 - last edited on ‎07-24-2023 07:48 by Fitbit Moderator

Welcome @BettinaThea to the Fitbit community.

Thank you for sharing all this information about the problem that you've been having with your Versa 2. 

Keep in mind that you must see sleep stages in order to see a sleep score. There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

If you see sleep stages but don’t see a sleep score, please note that it may take a few minutes for your sleep score to appear. In addition, for better results please try to let the device detect that you're awake or asleep by itself rather than doing it manually and make sure to keep the Fitbit app and the devices' firmware updated to the latest version available. 

The Versa 2 may need some days to collect some information (particularly regarding heart rate) and provide sleep score, sleep stages and other data. Make sure that you've also tried the restart procedure described here and check if you continue to experience the same inconvenience.

In case the situation is related to the Fitbit app, please try the following as well: 

  • Log out from the app.
  • Clear Cache and Cookies for the Fitbit app in your phone's settings.
  • Restart your phone.
  • Log back in to check if you're able to see your data properly.

Also, let me know please if after performing the restart you are still experiencing the GPS issue.

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