help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Versa 2 heart-rate readings are incorrect

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-08-2021 08:43 - last edited on ‎04-08-2021 17:53 by Fitbit Moderator

‎04-08-2021 08:43 - last edited on ‎04-08-2021 17:53 by Fitbit Moderator

Hi, 

I have recently updated the Versa 2 soft as requested by the app and since I the BPM reading is incorrect on all my workouts.

With all the my workouts the Versa 2 reads a much lower heart rate compared to what it showed 1-2 weeks ago. For example, I'm doing cardio and jumps and it shows I'm 'below zones' which is not possible because I'm breathing heavily and sweating a lot.

I already reset the Versa 2 to factory setting and tried wearing it on a different part of my arm. 

So....what to do? Because in this case is pointless to use the device.

Thanks.

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-08-2021 17:51

‎04-08-2021 17:51

Welcome to the Fitbit Community, @GabrielaE.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

I noticed that you've been in touch with Customer Support. If you still need assistance I would recommend updating them. You can chat with them online or give them a call. Please click here to get connected.

 

See you around.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes