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My Versa 2 is counting steps I didn't take

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‎07-11-2021 08:09 - last edited on ‎07-11-2021 16:42 by Fitbit Moderator

‎07-11-2021 08:09 - last edited on ‎07-11-2021 16:42 by Fitbit Moderator

It's 9 am on a Sunday morning, I've only worken up and made breakfast yet somehow my fit went from the 9 steps I noticed I took around 8 am to now 17,608. I hit 10,000 steps sitting drinking tea. How do I fix this? I know arm movements can add a few steps, but it's been a super chill, sleepy morning, and 17,599 steps is a bit of a jump.

 

Moderator edit: updated subject for clarity

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‎07-11-2021 16:41

‎07-11-2021 16:41

Welcome to the Fitbit Community, @Krisrose7.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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