My Versa 2 is dead ☹️

[Natycr]

I bought my device 1 month ago, it stopped working and will no turn on any more! Nothing has work, no charging, no cleaning, no holding the button! So sad because I was really happy with it anda motivated. I wrote costumer support help and they told me they will sent me An email with the warranty but it was like 5 days ago! ☹️

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Natycr. Thank you for letting us know about the steps you have followed to turn on your Versa 2 and for asking about warranty's email.

I have updated your case and you should receive a reply in the next days. Our responses have taken a little more time lately.

Keep on visiting the forums. 

[Natycr]

Thank you for your answer, I received an email to apply warranty but I don’t know where I have to send my device. I wrote again to costumer service, and they said to me , they will again study my case, I wish if someone could really help, I only used my watch 1 month! I can’t go right now to the store again to return it. 

[AndreaFitbit]

Thanks for getting back to us and for describing what happened with our Support Team @Natycr.

I updated your case and please wait until a representative contacts you. Your case is set as pending so they must be evaluating it. 

Thank you for your patience and participation in our community.

[Natycr]

Thank you so much for your answer 

[AndreaFitbit]

Thanks for getting back to us  @Natycr.

You're very welcome! I hope your inquiry gets resolved soon.

Have a nice weekend!