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My Versa 2 is dead and won't charge

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‎08-16-2022 11:48 - last edited on ‎08-17-2022 07:36 by Fitbit Moderator

‎08-16-2022 11:48 - last edited on ‎08-17-2022 07:36 by Fitbit Moderator

I have tried all the fixes. cleaned the contacts, plugged it into several different power sources, tried holding the side button for probably way too long, its dead. 

It is only a year and a half old and the battery started depleting very quickly about a month ago. I have had to charge it during the day and in the evening before bed to keep it alive. 

 

 

Moderator edit: updated subject for clarity. 

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‎08-16-2022 11:59

‎08-16-2022 11:59

This is the second product I have had similar issues with before they were 2 years old. 

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‎08-16-2022 12:01

‎08-16-2022 12:01

Hello @Yawzagirl 

 

I’m sorry to read your Versa 2 is being unresponsive. It’s great that you tried cleaning the charger contacts an trying to plug it in different locations. Trying to restart is a great troubleshooting tip as well. It’s a bummer that neither steps you took helped the situation. 

I’m not sure if you tried changing the clock face by going through the Fitbit App. Sometimes that will help with screen issues: Here’s how: https://help.fitbit.com/articles/en_US/Help_article/2311.htm

 

If changing the clock face doesn’t address the issue you can try and call Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US. I understand your not in warranty any longer as your Versa 2 is a year and a half old but maybe they might have a remedy I’m unaware of. 

😉 I’m hopeful the change in clock face does the trick but if not I hope this gets sorted out for you going through Customer Service. Please let me know how it goes. 

 

 

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