My Versa 2 is frozen and back button is not working

[Kiralou77]

the button on the side of my versa 2 is not working and I cannot swipe across on it or see the time. It will turn on when I tap it but it all is says is off-hours and a description underneath. I’ve tried turning off-hours off but can’t seem to find it in settings like it says to do. 

Moderator edit: added label

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Kiralou77.

Thank you for the information provided.

To try to resolve the issue, please swipe left from your Fitbit Versa 2 clock face to see the Settings and scroll down until you see Always-On Display.  If it doesn't swipe, please press the side button. Once you've selected Always-On Display, you will be able to find Off-Hours between the options.

Whether the above is not an option, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

I moved this thread to Other Versa Smartwatches board because it is more related to the topic.

Hope this helps.