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My Versa 2 is frozen and not functional

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‎10-27-2021 05:24 - last edited on ‎10-27-2021 12:12 by Fitbit Moderator

‎10-27-2021 05:24 - last edited on ‎10-27-2021 12:12 by Fitbit Moderator

Ok I've tried holding button for 8 seconds as advised in one of complaints. Logo disappears - I release
button for less than 2 seconds then re-hold it. For me the screen comes back but whenever I tried to swipe it,, it doesn't work. I feel this phone has met it's D day. It doesn’t sync with my smart phone any longer. Can you please help me. My name is Varma. Thanks in advance. 

What will I do now? This watch is useless to me

 

Moderator edit: personal info removed

Moderator edit: updated subject for clarity

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‎10-27-2021 12:10

‎10-27-2021 12:10

Welcome to the Fitbit Community, @Varmachs.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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