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My Versa 2 is locked and unpaired

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‎08-15-2021 14:09 - last edited on ‎08-16-2021 14:40 by Fitbit Moderator

‎08-15-2021 14:09 - last edited on ‎08-16-2021 14:40 by Fitbit Moderator

I need to enter a code onto my phone app that's suppose to show up on my watch in order to add device. But I can't because my phone needs to unlock my watch in order for that to work. I've tried the factory reset. I've tried talking to fitbit through Facebook messenger, and nothing is working. My fitbit went unworn for a few months and is practically brand new.

 

Moderator edit: updated subject for clarity

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‎08-16-2021 14:39 - edited ‎01-30-2022 11:14

‎08-16-2021 14:39 - edited ‎01-30-2022 11:14

Welcome to the Fitbit Community, @Mickeycole.

 

Thank you for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

If the Fitbit Versa 2 gets locked, you can enter a personal 4-digit PIN code to unlock it. If you enter the wrong PIN code 10 times, you're prompted to unlock with your paired phone as explained in this article. 

 

When setting up Fitbit Pay a bond is created between your phone and your watch. If the watch is locked and unpaired from your Fitbit account there is no other option to unlock it.

 

If you have any question, please let us know.

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