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My Versa 2 is losing time

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‎11-30-2021 14:48 - last edited on ‎12-16-2021 17:50 by Fitbit Moderator

‎11-30-2021 14:48 - last edited on ‎12-16-2021 17:50 by Fitbit Moderator

In regard to my previous help issue, I was wondering if I did a shutdown or a Factory reset will it solve the issue of my Versa 2 from loosing time.  If I sync it with my fitbit it resets itself.  If I hit reset by holding the button for ten second it loses time.  It shows less seconds..  Didn't have this issue before.  I bought my versa 2 on Nov. 10th.

 

Moderator edit: updated subject for clarity

Tziona
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‎12-16-2021 17:49

‎12-16-2021 17:49

Thank you for visiting the Fitbit Community, @sparkles4.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

I would recommend setting up your Watch as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1639705657204.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If necessary, you can change the time on your Watch by following these instructions.

 

Hope this helps.

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