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My Versa 2 is not calculating heart rate zones properly

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‎09-17-2021 08:35 - last edited on ‎09-19-2021 18:21 by Fitbit Moderator

‎09-17-2021 08:35 - last edited on ‎09-19-2021 18:21 by Fitbit Moderator

I recently upgraded to a Versa 2. It was working fine for the first few days, and calculating heart rate zones properly during workouts. Now, it says everything I do, regardless of what it is, is "100% below zones". It even retroactively changed a workout from previous days that had proper zone stats to also say it was 100% below zones. My app and my device all are running on the latest versions.

 

Moderator edit: updated subject for clarity

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‎09-19-2021 18:20

‎09-19-2021 18:20

Welcome to the Fitbit Community, @jbollman.

 

Thank you for the information provided.

 

I would recommend restarting your Fitbit Versa 2 by following these instructions.

 

There are some factors that can affect your heart-rate reading on your Fitbit device. Please follow these tips to resolve heart-rate tracking issues.

 

If you have any question, please let us know.

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