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My Versa 2 is not correctly finding my heart rate

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‎05-13-2021 11:22 - last edited on ‎05-13-2021 16:54 by Fitbit Moderator

‎05-13-2021 11:22 - last edited on ‎05-13-2021 16:54 by Fitbit Moderator

I have done the software update for my tracker and now in doing the same exercise as before the update my heart rate is registering at below zones. I know my heart rate is high, feeling out of breath, sweating etc and before update it would show during cardio about 150. Now it is only showing 100 and therefore registering as below zones . I have also tried manually inputting zone heartrate numbers and it is also not registering. How do I go back to before the update everything was working great 😢

 

Moderator edit: updated subject for clarity

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‎05-13-2021 16:54 - edited ‎05-16-2021 15:04

‎05-13-2021 16:54 - edited ‎05-16-2021 15:04

Welcome to the Fitbit Community, @Kdonof.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

If you haven't done it already, please follow these tips to resolve heart-rate tracking issues.

 

For information about how your Active Zones are calculated please visit this article.

 

Whether none of this works, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

See you around.

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