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My Versa 2 is not displaying my sleep stats.

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‎03-22-2021 00:54 - last edited on ‎03-22-2021 17:51 by Fitbit Moderator

‎03-22-2021 00:54 - last edited on ‎03-22-2021 17:51 by Fitbit Moderator

I have a Versa 2, just replaced as previous 2 faulty.

On my last one (when it worked ), it tracked my sleep and showed the stats on the watch.

This one will not show the stats at all. There doesn't seem any way I can get them to show. I have tried the settings on the watch and I only get the options activity, steps and heart rate to record. 

It is obviously recording sleep as it syncs info to phone but will not display on watch. I am sure there must be something I am not doing but what. I have contacted customer support, but no help. 

 

Moderator edit: updated subject for clarity

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‎03-22-2021 17:50

‎03-22-2021 17:50

Welcome to the Fitbit Community @zigzag123.

 

Thank you for the information provided and for the time you've spent while dealing with this situation.

 

To get further assistance, I would recommend updating Customer Support. I'm pretty sure they will do their best to provide a high level of support. You can chat with us online or give us a call. Please click here to get connected.

 

See you around.

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