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My Versa 2 is not measuring the distance traveled properly.

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‎12-05-2020 12:47 - last edited on ‎12-07-2020 18:51 by Fitbit Moderator

‎12-05-2020 12:47 - last edited on ‎12-07-2020 18:51 by Fitbit Moderator

I've been so frustrated with the GPS on my Fitbit Versa to. Not only does it not show the actual path I travel, usually just a line for the first block I travel, it also is not measuring the distance traveled properly. I just did a 3.5 mile walk and it measured me at 2.7 miles. All along I couldn't figure out why my Pace wasn't right. I've been having trouble with the pace for a while. It's just not measuring my exercise properly.

 

Moderator edit: updated subject for clarity

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‎12-07-2020 18:51

‎12-07-2020 18:51

Welcome to the Fitbit Community @MRB77.

 

I'm sorry to hear that your Fitbit Versa 2 is not recording your distance traveled properly. Thank you for the information provided.

 

Please make sure that you have the latest app version (3.35 Android and iOS). For instructions to see your current version and update, please visit this article and scroll down until you see "How do I update the Fitbit app?".

 

Whether you continue having the same problem, please follow our troubleshooting steps and tips for using connected GPS on your watch on this page.

 

In addition,  you can restart your Versa 2 by following these instructions.

 

If you have any question, please let us know.

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