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My Versa 2 is not receiving notifications

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‎10-31-2021 11:29 - last edited on ‎11-10-2021 15:49 by Fitbit Moderator

‎10-31-2021 11:29 - last edited on ‎11-10-2021 15:49 by Fitbit Moderator

My versa is not receiving texts or messages. This has been going on for months. I did trouble shooting and spoke to someone on the phone. They said that it will be resolved soon. What do I do?

 

Moderator edit: updated subject for clarity

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‎11-10-2021 15:49

‎11-10-2021 15:49

Welcome to the Fitbit Community, @wilsonagain.

 

Thank you for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

To resolve issues with notifications, we recommend following these troubleshooting steps.

 

In addition, you can set up your Watch as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1636588018693.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Whether the instructions above don't work, please tell me if you see any error message when you receive a notification on your phone.

 

See you around.

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