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My Versa 2 is not recording heart rate & hourly steps

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‎03-20-2021 11:39 - last edited on ‎03-21-2021 17:22 by Fitbit Moderator

‎03-20-2021 11:39 - last edited on ‎03-21-2021 17:22 by Fitbit Moderator

My hourly stepsbare not tracking, my hourly alert, and heart rate is not working. Is there something I can do? I have no idea why!

 

Moderator edit: updated subject for clarity

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‎03-21-2021 17:22

‎03-21-2021 17:22

Welcome to the Fitbit Community @Creesagemom.

 

Thank you for the information provided.

 

If you haven't done it already, please restart your Fitbit Versa 2 by following these instructions. 

 

Whether this doesn't help, you can try setting up your watch as a replacement device:

 

  1. Tap the Today tab, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

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