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My Versa 2 is not recording my steps properly

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‎01-09-2021 10:13 - last edited on ‎01-21-2021 13:31 by Fitbit Moderator

‎01-09-2021 10:13 - last edited on ‎01-21-2021 13:31 by Fitbit Moderator

Hi everyone, 

My new versa is skipping to every 8 steps. Ex: 8, 16, 24, 32,..... How do I make it roll normally? Like every two steps from odd to even? I am in challenges where this will effect the outcome.

 

I have factory reset and reinstalled the app. Shut down for ten minutes. Shut off and then back on wifi and Bluetooth.  All with the same result.

 

Was enjoying my Inspire but it didn't track floors so I upgraded. 

 

Moderator edit: updated subject for clarity

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‎01-21-2021 13:28

‎01-21-2021 13:28

Welcome to the Fitbit Community @CharliBB.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support.

 

If you have any question, please let us know.

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