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My Versa 2 is not showing sleep.

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‎03-23-2021 18:47 - last edited on ‎03-24-2021 15:10 by Fitbit Moderator

‎03-23-2021 18:47 - last edited on ‎03-24-2021 15:10 by Fitbit Moderator

Versa 2 is not showing sleep. I have to restart the device always and then it starts showing sleep. How to resolve this problem?

 

Moderator edit: format

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎03-24-2021 15:09

‎03-24-2021 15:09

Welcome to the Fitbit Community @Fatimaja.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

I would recommend following the next steps:

 

- Log out from the Fitbit app

- Restart your Versa 2 and reboot your phone

- Log back into the app

- Set up your watch as a replacement device:

 

  1. Tap the Today tab, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Please be aware there are some factors that can affect sleep stages. For more information, please visit this article and open the menu "Why don't I see sleep stages today?".

 

Hope this helps.

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‎03-25-2021 03:34

In response to EdsonFitbit

‎03-25-2021 03:34

Thank you so much for getting back. I will do these steps.
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