My Versa 2 is not tracking heart-rate properly

[RebV]

My versa is showing my heart rate as low as or lower than before I start a workout throughout my workout even when I'm breathing heavily and sweating.  It will be in the cardio zone for a couple of minutes and then I look and I'm down in the 80's again. 

Moderator edit: added label

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @RebV.

Thank you for the information provided.

There are some factors that can affect your heart-rate readings on your Fitbit Versa 2. To try to resolve, I would recommend following these tips. 

In addition, you can turn the heart-rate off and back on. For instructions on how to navigate your watch, please visit this article.

Hope this helps.

[audthervox]

I did not see any instruction for turning off/on the heart rate in the article link provided.  My Charge 2 is not displaying any heart rate on my clock face, however it seems to think I've been in fat burning mode for 529 minutes. I did work out for 80 minutes and also took a 90 minute walk, however RIGHT NOW when I review my statistics, it reads 111 bpm even though I've been sitting at my computer for over three hours now. PLEASE ADVISE

[audthervox]

Edit:  **VERSA 2**

Found the way to turn off/on the heart rate, however I don't want to turn it off, but rather have it accurately record my heart rate.  As an FYI, it has been stuck on 111 bpm fat burning mode since yesterday and still does not display my HR on the Home screen.

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @audthervox.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.