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My Versa 2 is not tracking my sleep.

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‎11-23-2020 15:57 - last edited on ‎12-15-2020 13:32 by Fitbit Moderator

‎11-23-2020 15:57 - last edited on ‎12-15-2020 13:32 by Fitbit Moderator

So a couple of months ago I realised that my watch hasn’t been tracking my sleep.

I’ve tried restarting it all and doing things I’ve seen online and I have had no success. It works for when it stops sending notifications but doesn’t reset the sleep tracking.

 

Any help would be great as I used this feature often before. 

 

Moderator edit: updated subject for clarity

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‎12-15-2020 13:31

‎12-15-2020 13:31

Welcome to the Fitbit Community @EHT1994.

 

Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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