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My Versa 2 is not tracking sleep properly

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‎02-18-2021 05:05 - last edited on ‎02-18-2021 18:11 by Fitbit Moderator

‎02-18-2021 05:05 - last edited on ‎02-18-2021 18:11 by Fitbit Moderator

This versa2 is just over 6 months old. At least once a week, it won’t track sleep at all or splits into two 2+ hour chunks. Most mornings when I go to check sleep patterns, the app says no Fitbit found. I’ve reset the app. Reset the Fitbit. Contacted support but nothing has changed!

 

Moderator edit: all-caps

Moderator edit: updated subject for clarity

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‎02-18-2021 18:09

‎02-18-2021 18:09

Welcome to the Fitbit Community @Grammyincrere.

 

Thank you for the information provided and for the time you've spent while trying to resolve the issue with your Fitbit Versa 2.

 

In order to get further assistance, please update Customer Support in the same case you created previously. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

 

See you around.

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