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My Versa 2 is not updating from exercise app.

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‎02-06-2021 12:15 - last edited on ‎02-07-2021 16:52 by Fitbit Moderator

‎02-06-2021 12:15 - last edited on ‎02-07-2021 16:52 by Fitbit Moderator

Updating interval workout times online through fitbit.com and watch is syncing, however the workout 'repeat' number is not changing. I have restarted my watch multiple times and still not changing.

 

Moderator edit: updated subject for clarity

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‎02-07-2021 16:52

‎02-07-2021 16:52

Welcome to the Fitbit Community @Abbylou_98.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

In this case, please try the following steps:

 

- Log out from the Fitbit app

- Restart your watch once again and reboot your cellphone

- Remove your watch from the list of Bluetooth devices on your phone

- Log back into the Fitbit app and set up your watch as a replacement device:

 

  1. Tap the Today tab, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

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