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My Versa 2 is not working properly

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‎06-13-2021 05:17 - last edited on ‎06-13-2021 19:01 by Fitbit Moderator

‎06-13-2021 05:17 - last edited on ‎06-13-2021 19:01 by Fitbit Moderator

I recently spoke with customer care about my Versa 2 as it died for 2 days after wearing it swimming while at 40% battery. Charging did not work at first but then after after few days it did.

This is very frustrating as I bought it so that I could also track swimming. It has worked since then but it is slowing down and sometimes it takes 5-10 presses before the screen displays. At times it seems as if it is not going to work at all. As I only have it 3 months I'm very disappointed. 

Why does it say track swim when it causes so many products to malfunction? 

I want to return this product now and get a replacement before my guarantee runs out and it dies for the last time. How do I go about this?

 

Moderator edit: updated subject for clarity

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‎06-13-2021 18:57

‎06-13-2021 18:57

Welcome to the Fitbit Community, @CarolineBGal.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the information provided and for trying to resolve them before contacting us.

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

To get assistance on returning a Fitbit product you can chat with us online or give us a call. Please click here to get connected.

 

If you have any question, please let us know.

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