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My Versa 2 is showing white lines with a black background.

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‎05-26-2021 14:18 - last edited on ‎05-26-2021 15:49 by Fitbit Moderator

‎05-26-2021 14:18 - last edited on ‎05-26-2021 15:49 by Fitbit Moderator

My Versa 2 is showing white lines with a black background.  I cannot see anything, however through the app I can see my steps, heartbeat and other things.  Some else I see is experiencing the same thing.  Any suggestions would help.  Thanks.

 

Moderator edit: updated subject for clarity

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‎05-26-2021 15:48

‎05-26-2021 15:48

Welcome to the Fitbit Community, @Kojak1964.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. If after following their instructions you continue having the same problem please let them know in order to get further assistance.

 

See you around.

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