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My Versa 2 is stuck on the logo

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‎06-10-2021 11:20 - last edited on ‎06-10-2021 19:17 by Fitbit Moderator

‎06-10-2021 11:20 - last edited on ‎06-10-2021 19:17 by Fitbit Moderator

I have tried all the suggestion for the problem I have and that is that my versa is stuck on the logo I have not been able to reset the versa.  It is very frustrating also seeing that so many people are experiencing this problem.  I enjoyed this watch but having this problem is very irritating.  I am disappointed with my versa   I hope you can advise me  

 

Moderator edit: updated subject for clarity

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‎06-10-2021 19:17

‎06-10-2021 19:17

Welcome to the Fitbit Community, @buddy6469.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2.

 

If you have tried to restart your watch without luck, you can try to set it up as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1623377764358.png and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Whether this doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Please let us know if you have any questions.

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