My Versa 2 is taking longer to update the firmware

[Adamsinger77]

11 hours in and its still updating. The progress bar has moved but this is kind of crazy. I figured it was taking a long time and I remember my old versa I had to let it update over night but this is taking a really really long time. 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Adamsinger77.

Thank you for the information provided.

Sometimes it might be required waiting a little bit longer. By now your Fitbit Versa 2 should have finished updating its firmware.

However, if you experience any difficulty, you can follow the troubleshooting steps in this article.

See you around.

[Adamsinger77]

Took 20 hours. 

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Still can't install apps or clockfaces

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So followed multiple how to's and each one wants me to factory reset the watch. This is really bad cause now each time I sync it back I have to redownload the update. I give up after 30min and try it on another android phone. A android tablet. A iPhone. A iPad and still the same issue. So I broke out my old versa and that takes about 5 min to update via bluetooth and 2min or so on WiFi. 

My friends versa 2 takes about the same as my old versa 1. 

Why is my versa 2 broken?

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OK I got it to the point of showing a watch face as "switching" but never does..... I guess this is progress. 

O maybe a defective device?

Moderator edit: format

[EdsonFitbit]

Thanks for your responses, @Adamsinger77.

This is not an expected behavior.

Whether you continue experiencing difficulties with your Fitbit Versa 2, the best way to get help is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.