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My Versa 2 isn't syncing with honor x8

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‎06-14-2022 11:38 - last edited on ‎06-14-2022 18:59 by Fitbit Moderator

‎06-14-2022 11:38 - last edited on ‎06-14-2022 18:59 by Fitbit Moderator

Hi, I've recently just got the new honor x8 but it won't connect on the app no matter what I've tried 

 

Moderator edit: updated subject for clarity

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‎06-14-2022 18:58

‎06-14-2022 18:58

Welcome to the Fitbit Community, @Courtneyxo12.

 

I’m sorry to hear about the difficulties you experienced with your Fitbit Versa 2.

 

To resolve syncing issues, we recommend following these troubleshooting steps.

 

In addition, you can set up your Watch as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1655258197307.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

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