My Versa 2 isn't tracking my sleep

[Gezi]

I have started, sync nothing works. 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Gezi.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

To try to resolve the issue, please visit this article, open the menu "Why don't I see sleep stages today?" and follow the instructions. In addition, you can turn heart rate off and back on. For instructions on how to navigate your Watch, please visit this site.

If you continue having difficulties, please tell me if you see any error message in the sleep tile. You can attach a screen shot for further investigation.

Have a nice day.

[BigRay71]

They gave me the run around, have you tried changing the sleep setting to sensitive in the fit bit dashboard. Mine still will not do it, sorry if that don't help

[EdsonFitbit]

Welcome to the Fitbit Community, @BigRay71.

I noticed that you've been in touch with Customer Support. If after following their troubleshooting steps you continue having difficulties to track your sleep please let them know in order to get further assistance. Thank you for your patience while dealing with this situation.

Have a nice day.

[BigRay71]

I have done everything the support team told me to do, with no positive
result.

[EdsonFitbit]

Thanks for the update, @BigRay71.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[BigRay71]

Nope, been on the phone as well, does not help.