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My Versa 2 microphone stopped working

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‎03-23-2021 18:23 - last edited on ‎03-24-2021 14:52 by Fitbit Moderator

‎03-23-2021 18:23 - last edited on ‎03-24-2021 14:52 by Fitbit Moderator

My Versa 2 microphone suddenly stopped working for no reason. I have tried several times to fix this issue on my own and also with Fitbit support with no luck. I've done factory resets, rebooting watch, signing out and back into Alexa app, bluetooth and all notifications were checked as well as wifi. Nothing has worked. Any one else with this problem?

 

Moderator edit: updated subject for clarity

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‎03-24-2021 14:51

‎03-24-2021 14:51

Welcome to the Fitbit Community @Darcy1026.

 

Thank you for the information provided.

 

I noticed that you've updated Customer Support after following their instructions. I'm pretty sure they will do their best to provide a high level of support. Please keep and eye on your inbox over the next days. Thank you for your patience while dealing with this situation.

 

See you around.

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