04-12-2020 06:26
04-12-2020 06:26
neither of my Fitbits are counting stairs for the last few days - I live in a 3 level home and of course am in the house -Instead of the usual 20+ flights I am getting 0 to 5. I talked to a friend and her Fitbit is not counting stairs either - I have a Versa 2 and a charge 2
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04-27-2020 05:33
04-27-2020 05:33
Hi @Joey18, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.
I'd like to follow up and help you with your Versa 2 since it stopped tracking stairs or floors. Please restart your Versa 2 as described in this help article. After this, check out this help page which explains how your Fitbit device tracks your floors.
Keep me posted on the outcome.
04-27-2020 05:33
04-27-2020 05:33
Hi @Joey18, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.
I'd like to follow up and help you with your Versa 2 since it stopped tracking stairs or floors. Please restart your Versa 2 as described in this help article. After this, check out this help page which explains how your Fitbit device tracks your floors.
Keep me posted on the outcome.