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My Versa 2 says it needs internet access to be granted

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‎04-20-2021 08:04 - last edited on ‎12-04-2024 09:07 by Fitbit Moderator

‎04-20-2021 08:04 - last edited on ‎12-04-2024 09:07 by Fitbit Moderator

Fitbit says it needs it needs internet access to be granted but on the app on my phone I do have internet. Have tried to press the button on left and lower right if the device 

 

Moderator edit: updated subject for clarity

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‎04-28-2021 18:09

‎04-28-2021 18:09

Welcome to the Fitbit Community, @rosebudd1957.

 

Thank you for the information provided.

 

This message might be related to a third party app/clock face. I would recommend switching to a clock face developed by Fitbit. If the message disappears you can then contact the developer for information about their clock face. In the app description you can find details to contact the app developer.

 

See you around.

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