help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Versa 2 screen cracked and screen is not responding to swipes

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-26-2022 22:09 - last edited on ‎04-27-2022 09:22 by Fitbit Moderator

‎04-26-2022 22:09 - last edited on ‎04-27-2022 09:22 by Fitbit Moderator

I have a versa2 watch and unfortunately it dropped while charging and the screen cracked. The screen was shielded but still..!

I need help to understand if there is a way to replacement the screen.

Thank you in advance.

 

 

Moderator edit: format. 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎04-27-2022 04:12

‎04-27-2022 04:12

Hello @BY84 

In your particular situation I’d definitely contact Fitbit Customer Service. You can find ways to contact them here: https://myhelp.fitbit.com/s/support?language=en_US I’m not sure if your still under warranty but I’m sure someone at customer service can provide you with assistance. 
Hopefully you get all this sorted out soon. Please let me know how it goes 😃 Happy Stepping!

Best Answer

‎04-27-2022 09:31

In response to SunsetRunner

‎04-27-2022 09:31

Welcome to the Fitbit Community, @BY84. I'm sorry to hear about what happened to your Versa 2. 

 

As @SunsetRunner mentioned, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer