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My Versa 2 screen is frozen.

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‎06-15-2021 11:53 - last edited on ‎06-15-2021 19:19 by Fitbit Moderator

‎06-15-2021 11:53 - last edited on ‎06-15-2021 19:19 by Fitbit Moderator

my versa 2 screen is frozen.  Won’t move just has an X and words data not clear   Sync and try again

 

Moderator edit: format

Moderator edit: updated subject for clarity

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‎06-15-2021 19:18

‎06-15-2021 19:18

Welcome to the Fitbit Community, @judyandvin.

 

Thank you for the information provided.

 

Please restart your Fitbit Versa 2 by following these instructions.

 

Whether this doesn't help, you can set up your watch as a replacement device:

 

  1. Tap the Today tabEdsonFitbit_0-1623809685776.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Whether this doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Hope this helps.

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