My Versa 2 screen turns black

[bc.arson]

Screen wasn't responsive to taps but then screen went completely black, even after hard restart. Left it for days to see if anything changed and now it just displays a glitched screen.

Any advice?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @bc.arson.

I'm sorry to hear that you are having difficulties with the screen of your Fitbit Versa 2. Thank you for the information provided and for trying to resolve the issue before contacting us.

In addition to the hard restart, please try a regular restart by following these steps:

1. Press and hold the back button for 10 seconds.
2. Let go of the button.
3. If you still have issues with your device, try to turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

Please let us know if you have any question.

[bc.arson]

I have tried the 10 second method but the screen is still black. I cannot access the settings on the device as the screen is non-responsive.

[EdsonFitbit]

Thank you for the response @bc.arson.

To evaluate this situation, I just created a case with Customer support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.