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My Versa 2 screen went black today

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‎01-26-2021 13:20 - last edited on ‎01-26-2021 15:51 by Fitbit Moderator

‎01-26-2021 13:20 - last edited on ‎01-26-2021 15:51 by Fitbit Moderator

My month old versa 2 went black today.  Putting it in charger doesn't do anything.  My phone app cannot connect with it either.   Any ideas?   

 

Moderator edit: word choice

Moderator edit: updated subject for clarity

 

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‎01-26-2021 15:50

‎01-26-2021 15:50

Welcome to the Fitbit Community @CJDion.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

Please follow these troubleshooting steps to resolve battery issues.

 

If you have any question, please let us know.

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