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My Versa 2 screen won’t turn on

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‎07-06-2022 04:05 - last edited on ‎07-06-2022 18:24 by Fitbit Moderator

‎07-06-2022 04:05 - last edited on ‎07-06-2022 18:24 by Fitbit Moderator

My Versa 2 screen no longer displays as of this morning. It responds to taps and holding down the button, as I was able to cut my alarm off this morning. I have tried restarting it (the FitBit logo never appears), changed the clock face, reestablished the Bluetooth connection, and synced while on the charger. It is also 60% charged and was working fine last night. 

 

Moderator edit: updated subject for clarity

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‎07-06-2022 18:23

‎07-06-2022 18:23

Welcome to the Fitbit Community, @Haibaibee.

 

Thank you for informing us about the difficulties you experienced with your Fitbit Versa 2 and for the troubleshooting steps you’ve performed.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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