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My Versa 2 shows a green screen

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‎04-20-2021 09:59 - last edited on ‎04-20-2021 15:22 by Fitbit Moderator

‎04-20-2021 09:59 - last edited on ‎04-20-2021 15:22 by Fitbit Moderator

Versa 2 is nothing but a green screen.   Have tried to change clock face and charge without any luck.  Have only had this Fitbit for a year.

 

Moderator edit: updated subject for clarity

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‎04-20-2021 15:21

‎04-20-2021 15:21

Thank you for visiting the Fitbit Community, @Twister89.

 

Thanks for the information provided and for trying to resolve the issue with your Fitbit Versa 2.

 

If you haven't done it already, please restart your watch by following these instructions.

 

Whether this doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

See you around.

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‎04-20-2021 15:28

In response to EdsonFitbit

‎04-20-2021 15:28

Have tried to reset two times and no luck.

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‎04-22-2021 12:36

In response to Twister89

‎04-22-2021 12:36

Thanks for your response, @Twister89.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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