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My Versa 2 shows a red X

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‎06-09-2022 07:09 - last edited on ‎06-14-2022 18:31 by Fitbit Moderator

‎06-09-2022 07:09 - last edited on ‎06-14-2022 18:31 by Fitbit Moderator

After the update I couldn't get past the Fitbit logo and now it won't go past the red X that says "Data not cleared. sync and try again."

 

I've tried multiple times to do a hard reset and it has gotten me nowhere. I have absolutely no way to correct this. It will not even let me re-sync my watch to try again. Does anyone know of a way to hard reset it through the Fitbit App? 

 

Moderator edit: updated subject for clarity

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‎06-14-2022 18:31

‎06-14-2022 18:31

Welcome to the Fitbit Community, @CheyenneM.

 

Thank you for informing us about the difficulties you experienced with your Fitbit Versa 2 and for the troubleshooting steps you’ve performed.

 

If you restarted your Watch without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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