My Versa 2 shows me simplified sleep details without a sleep score.

[Tessa66]

My Versa 2 has been showing me simplified sleep details without a sleep score for the last couple of nights. My heart rate monitor is only showing my sleeping heart rate and not showing me my current heart rate. How do I fix this?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thanks for visiting the Fitbit Community @Tessa66.

Thank you for the information provided.

There are some scenarios where you might see your sleep pattern (time asleep, restless, and awake) instead of sleep stages (light sleep, deep sleep, and REM). Please visit this article and follow the troubleshooting steps in the menu "Why don't I see sleep stages today?".

In addition, you can restart your Fitbit Versa 2 by following these instructions.

For information about Sleep Score, please visit this site.

If you have any question, please let us know.

[Tessa66]

Since I’ve posted this, my Versa 2 has not been recording my heart rate at all- the green light underneath the watch will not turn on. And the watch has completely stopped recording my sleep. I’m going to try and do a factory reset. Would you suggest that? I’ve shut down a couple of times and it hasn’t helped much.

[EdsonFitbit]

Thanks for the response @Tessa66.

Before going any further, I would recommend checking the heart rate setting. If it is turned on please turn it off and back on. For instructions, please visit this article.

Please let us know if you have any question.